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Insurance Policy Processing Clerks

Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.   (O'Net 43-9041.02)

 
Reported job titles:   Insurance Analyst, Insurance Biller, Insurance Checker, Insurance Examining Clerk, Insurance Processing Clerk, Insurance Processor   (view all job titles)
 
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  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
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    Wages
    for Insurance Claims and Policy Processing Clerks which includes:
                          - Insurance Claims Clerks
                          - Insurance Policy Processing Clerks
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     Location Pay
    Period
    2013
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 12.67   $ 14.66   $ 17.77   $ 21.24   $ 24.21   $ 18.18  
    Yearly $26,350   $30,500   $36,960   $44,170   $50,350   $37,810  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 13.87   $ 16.48   $ 20.24   $ 23.80   $ 28.61   $ 20.63  
    Yearly $28,840   $34,270   $42,100   $49,500   $59,520   $42,910  
     
     Southern Vermont Balance of State Hourly $ 11.71   $ 13.37   $ 16.05   $ 18.94   $ 21.80   $ 16.25  
    Yearly $24,370   $27,800   $33,380   $39,390   $45,350   $33,800  
     
     Northern Vermont Balance of State Hourly $ 12.73   $ 14.53   $ 17.48   $ 20.61   $ 22.64   $ 17.63  
    Yearly $26,480   $30,210   $36,370   $42,860   $47,090   $36,680  
     
    What are Percentile Wages?
    Note: Area estimates based on 2005 definitions from 2000 Census. New 2015 area-defined estimates, from 2010 Census, released in 2016.
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2014.
     


    Employment Trends
    for Insurance Claims and Policy Processing Clerks which includes:
                                  - Insurance Claims Clerks
                                  - Insurance Policy Processing Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2012 2022
    Vermont 359 369 0.3% 11
    Burlington-South Burlington, VT Metropolitan NECTA 92 94 0.2% 2
    Northern Vermont Balance of State 245 258 0.5% 7
    Note: Area estimates based on 2005 definitions from 2000 Census. New 2015 area-defined estimates, from 2010 Census, released in 2016.
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released August 2014, area estimates released October 2014.
     


    Industries of Employment
    for Insurance Claims and Policy Processing Clerks which includes:
                                - Insurance Claims Clerks
                                - Insurance Policy Processing Clerks
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    Industry Vermont
    2012
    Employment
    Percent
    of Total
    Total Employment, All Jobs 359 100%
    Finance and Insurance 356 99%
    Financial Activities 356 99%
    Services-Providing 356 99%
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, released August 2014.
     


    Tasks
    for Insurance Policy Processing Clerks
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  • Interview clients and take their calls to provide customer service and obtain information on claims.
     
  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
     
  • Process and record new insurance policies and claims.
     
  • Correspond with insured or agent to obtain information or inform them account status or changes.
     
  • Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
     
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
     
  • Collect initial premiums and issue receipts.
     
  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
     
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
     
  • Notify insurance agent and accounting department of policy cancellation.
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2009
     


    Knowledge
    for Insurance Policy Processing Clerks
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2009
     


    Skills
    for Insurance Policy Processing Clerks
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Mathematics - Using mathematics to solve problems.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Service Orientation - Actively looking for ways to help people.
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated March 2003
     


    Abilities
    for Insurance Policy Processing Clerks
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2009
     


    Work Activities
    for Insurance Policy Processing Clerks
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2009
     


    Interests
    for Insurance Policy Processing Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2008
     


    Work Styles
    for Insurance Policy Processing Clerks
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  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2009
     


    State of Vermont License Information
    that may be required for Insurance Policy Processing Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Insurance Policy Processing Clerks
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Insurance Policy Processing Clerks  updated June 2009
     


    Schools
    offering instructional programs related to Insurance Policy Processing Clerks
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      Related Instructional Programs
     
    • General Office Occupations and Clerical Services
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Insurance Policy Processing Clerks
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Insurance Claims and Policy Processing Clerks.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
     
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 14.0, released July 2009.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Insurance Policy Processing Clerks , go to O*NET Online Detail Report.
  • For the O*NET Online home page, go to   
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    Related Occupations
    Occupations with skill requirements similar to Insurance Policy Processing Clerks
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  • Claims Examiners, Property and Casualty Insurance
  •  
  • Credit Checkers
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  • Customer Service Representatives
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  • Insurance Appraisers, Auto Damage
  •  
  • Insurance Claims Clerks
  •  
  • Medical Records and Health Information Technicians
  •  
  • Order Clerks
  •  
  • Procurement Clerks
  •  
  • Statement Clerks
  •  
    source: Occupational Information Network: Insurance Policy Processing Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor