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Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.   (O'Net 43-3011.00)

 
Reported job titles:   Installment Agent, Installment Loan Collector, Insurance Billing Clerk, Insurance Collector, Recovery Collector, Rent Collector   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
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    Career Video
    for Bill and Account Collectors
     
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    Career Video:   View video on Bill and Account Collectors
     


    Wages
    for Bill and Account Collectors
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     Location Pay
    Period
    2013
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 12.71   $ 15.10   $ 17.12   $ 20.44   $ 25.50   $ 17.93  
    Yearly $26,440   $31,410   $35,620   $42,520   $53,030   $37,290  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 13.73   $ 15.71   $ 18.03   $ 22.05   $ 26.60   $ 19.16  
    Yearly $28,570   $32,690   $37,510   $45,870   $55,340   $39,840  
     
     Southern Vermont Balance of State Hourly $ 9.59   $ 14.25   $ 16.55   $ 18.79   $ 25.69   $ 17.11  
    Yearly $19,960   $29,640   $34,420   $39,090   $53,440   $35,600  
     
     Northern Vermont Balance of State Hourly $ 12.83   $ 15.00   $ 16.51   $ 18.01   $ 20.15   $ 16.55  
    Yearly $26,690   $31,190   $34,350   $37,470   $41,910   $34,430  
     
    What are Percentile Wages?
    Note: Substate areas are based on 2005 definitions from 2000 Census. 2015 estimates, released in 2016, will be based on new area definitions from 2010 Census.
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2014.
     


    Employment Trends
    for Bill and Account Collectors
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2012 2022
    Vermont 448 496 1.0% 18
    Burlington-South Burlington, VT Metropolitan NECTA 200 212 0.6% 7
    Southern Vermont Balance of State 164 180 0.9% 7
    Northern Vermont Balance of State 84 97 1.4% 3
    Note: Substate areas are based on 2005 definitions from 2000 Census. 2014-2024 estimates, released in 2016, will be based on new area definitions from 2010 Census.
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released August 2014, area estimates released October 2014.
     


    Industries of Employment
    for Bill and Account Collectors
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    Industry Vermont
    2012
    Employment
    Percent
    of Total
    Total Employment, All Jobs 448 100%
    Services-Providing 425 95%
    Education and Health Services 138 31%
    Health Care and Social Assistance 138 31%
    Professional and Business Services 124 28%
    Trade, Transportation, and Utilities 90 20%
    Ambulatory Health Care Services 87 19%
    Professional, Scientific, and Technical Services 64 14%
    Professional, Scientific, and Technical Services 64 14%
    Administrative and Support Services 58 13%
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, released August 2014.
     


    Tasks
    for Bill and Account Collectors
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  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
     
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
     
  • Advise customers of necessary actions and strategies for debt repayment.
     
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
     
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
     
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
     
  • Answer customer questions regarding problems with their accounts.
     
  • Record information about financial status of customers and status of collection efforts.
     
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
     
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
     
    source: Occupational Information Network: Bill and Account Collectors  updated June 2009
     


    Knowledge
    for Bill and Account Collectors
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
    source: Occupational Information Network: Bill and Account Collectors  updated June 2009
     


    Skills
    for Bill and Account Collectors
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Mathematics - Using mathematics to solve problems.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
    source: Occupational Information Network: Bill and Account Collectors  updated July 2004
     


    Abilities
    for Bill and Account Collectors
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: Bill and Account Collectors  updated June 2009
     


    Work Activities
    for Bill and Account Collectors
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
    source: Occupational Information Network: Bill and Account Collectors  updated June 2009
     


    Interests
    for Bill and Account Collectors
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Bill and Account Collectors  updated June 2008
     


    Work Styles
    for Bill and Account Collectors
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  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
    source: Occupational Information Network: Bill and Account Collectors  updated June 2009
     


    State of Vermont License Information
    that may be required for Bill and Account Collectors
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Bill and Account Collectors
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Bill and Account Collectors  updated June 2009
     


    Schools
    offering instructional programs related to Bill and Account Collectors
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      Related Instructional Programs
     
    • Banking and Financial Support Services
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Bill and Account Collectors
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Bill and Account Collectors.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
     
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 14.0, released July 2009.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Bill and Account Collectors , go to O*NET Online Detail Report.
  • For the O*NET Online home page, go to   
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    Related Occupations
    Occupations with skill requirements similar to Bill and Account Collectors
    Back to Top
     
     
  • Credit Checkers
  •  
  • Customer Service Representatives
  •  
  • Eligibility Interviewers, Government Programs
  •  
  • Insurance Adjusters, Examiners, and Investigators
  •  
  • Licensing Examiners and Inspectors
  •  
  • Order Clerks
  •  
  • Purchasing Agents, Except Wholesale, Retail, and Farm Products
  •  
    source: Occupational Information Network: Bill and Account Collectors 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor