Data & Research
 
* ELMI Labor Exchange *
 
Occupation Characteristics New Selection
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Customer Service Representatives
Vermont State
12 months ending March 2024
 
Description:  Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.   (soc 43-4051)
Learn more about this occupation at Occupation Profile
 
Jobseekers Count % of 
Total
Total Served - Customer Service Representatives 277 100.0
 
   Sex
Female 198 71.5
Male 74 26.7
Not available 5 1.8
 
   Age
Age 14-19 8 2.9
Age 20-24 25 9.0
Age 25-34 68 24.5
Age 35-44 50 18.1
Age 45-54 50 18.1
Age 55-75 71 25.6
Other or Not available 5 1.8
 
   Family Status
Parent - one parent family 10 3.6
Parent - two parent family 2 0.7
Other family member 2 0.7
Family of One 9 3.2
Head of Household --
Not available 254 91.7
 
   Education Status
In School
    Middle or High school 8 2.9
    Post Secondary school 15 5.4
total 23 8.3
Not In School
    High School or higher graduate 230 83.0
    Not a High School Graduate 23 8.3
total 253 91.3
Not available 1 0.4
 
   Highest School Grade Completed
No grade completed --
Grade 1-12, but no diploma 32 11.6
High School graduate or equivalent 243 87.7
1-3 yrs College or Technical school 2 0.7
Bachelor's degree or equivalent --
Education beyond Bachelor's degree --
 
   Race
White 222 80.1
African American 24 8.7
American Indian and Alaskan Native 3 1.1
Asian 4 1.4
Hawaiian Native and Other Pacific Islander --
Two or more races 5 1.8
Not available 19 6.9
 
   Ethnicity
Hispanic 15 5.4
 
   Other
Receiving Unemployment 10 3.6
     during the 3 weeks ending 04/01/24
Veteran 5 1.8
 
Jobs Listed
Total - Customer Service Representatives 3,301
 
   Duration of Job
Temporary 214
Permanent 1,154
Information N/A 1,933
 
   Wage
Minimum hourly wage $12.00
Maximum hourly wage $30.00
Average hourly wage $14.56
Jobs with an hourly wage 772
 
Labor Exchange Information reflects only clients served and jobs listed by VDOL. Summary data has not been reviewed for accuracy.
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Vermont.gov State of Vermont Department of Labor